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Universal Credit

If a payment is due on Monday 24 December, Tuesday 25 December or Wednesday 26 December 2018, it will be paid on Monday 24 December 2018. DWP will do this automatically.

You will need to check the account they are paid into as early as possible on Monday 24 December 2018 and call DWP on that day if you have not received your payment.  DWP offices and phone lines will close at 5pm so customers will need to contact them as soon as they can.

If a payment is due on Monday 31 December 2018 or Tuesday 1 January 2019 and the customer lives in England, Wales or Scotland they will be paid on Monday 31 December 2018.

 

Other benefits or pensions (excluding Universal Credit)

If a payment is due on Friday 21 December, Monday 24 December, Tuesday 25 December or Wednesday 26 December 2018, it will be paid on Friday 21 December 2018. DWP will do this automatically.

You will need to check the account they are paid into as early as possible on Friday 21 December 2018 and call DWP on that day if you have not received your payment.

If you are due a payment and lives in England, Wales or Scotland and is due on Monday 31 December 2018 or Tuesday 1 January 2019 you will be paid on Monday 31 December 2018.

If you are due a payment of ESA, JSA or IS and live in Scotland and are due on Wednesday 2 January 2019 you will be paid on Monday 31 December 2018.

If you are due a payment of ESA, JSA or IS and live in England or Wales and are due on Wednesday 2 January 2019 you will be paid on Wednesday 2 January 2019.

If you are due a payment of any benefit excluding ESA, JSA or IS and live in England, Wales or Scotland and are due on Wednesday 2 January 2019 you will be paid on Monday 31 December 2018.

You will need to check your account as early as possible on Monday 31 December 2018 and call DWP on that day if you have not received your payment. DWP offices and phone lines will close at 5pm so you will need to contact DWP as soon as you can.

 

Contact Details if there are Payment Issues

Universal Credit:

If you have a Universal Credit online account you should use your journal to contact DWP or 0800 328 1744 (textphone 0800 328 1344).

If you do not have a Universal Credit online account you need to call 0800 328 9344 (text phone 0800 328 1344)

For all other benefits:

The contact number is : 0800 328 1744 (textphone 0800 328 1344).