Listening to our tenants is very important to us.
Every year we send out a tenant satisfaction survey to a representative sample of our tenants, and this years has just been sent out.
If you receive an e-mail, text or get one in the post, please take a few minutes to fill it in. You can make a real difference by telling us your views and opinions on the services you receive from us.
A freepost envelope will be enclosed with those posted questionnaires but those selected are also able to complete it on-line at www.arpsurveys.co.uk/mvh.
An independent specialist called ARP Research Ltd are carrying out this survey on our behalf, and it will be undertaken in accordance with the European General Data Protection Regulation and Data Protection Act 2018 and the Market Research Society Code of Conduct. Anything you tell ARP Research Ltd will be completely confidential and will only be used to look at the overall trends in resident satisfaction.
The results of the survey will be used to plan service improvements, and we will publish a summary of the results.
As a thank you, all completed surveys will automatically be entered into a free prize draw for shopping vouchers;
1st prize – £100
2nd prize – £50
3rd prize – £25