Merthyr Valleys Homes sends a tenant satisfaction survey out every year to a representative sample of our tenants.
The paper questionnaires will be sent out to the selected sample on 21 February 2020, but it is available for everyone to complete on-line at www.arpsurveys.co.uk/mvh. This link will also be sent by email and text message to tenants who want to be contacted in this way”
We have asked an independent specialist called ARP Research Ltd to carry out this survey on our behalf, and the survey will be undertaken in accordance with the European General Data Protection Regulation and Data Protection Act 2018 and the Market Research Society Code of Conduct. Anything you tell ARP Research Ltd will be completely confidential and will only be used to look at the overall trends in resident satisfaction.
We consider it very important to listen to our customers, and you can make a real difference by telling us your views and opinions on the services you receive from us, so please take a few minutes to fill in the questionnaire if you receive an e-mail or text or if you get one in the post.
We will use the results of the survey to plan service improvements, and we will publish a summary of the results to all our customers.
A freepost envelope will be enclosed with those questionnaires that are sent by post and as a thank you, all completed surveys will automatically be entered into a free prize draw for shopping vouchers.
£100 1st prize
£50 2nd prize
£25 3rd prize
The closing date for returns is Tuesday 24 March 2020.