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Complaints and Compliments

Merthyr Valleys Homes is committed to delivering a customer focused service. We welcome your feedback on the services we provide and will always try to use what you tell us to improve the way we provide services.

Compliment

If you think that we have done something well, please tell us so that we can share the positive feedback. You can do this by paying us a compliment.

Complaint

Sometimes things go wrong – we recognise that customers have a right to complain, and we are committed to dealing with complaints properly. If you are not happy with any aspect of our work or that of our contractors, or you think that we have failed to do something we should have done, we want to hear about it.  Complaints are important to us, and help us identify where we have failed to deliver a service and areas where we need to improve.  If there is a fault in the way that we do things, we will plan to change our systems to prevent it from happening again.  If we get it wrong, we will always apologise.

If you make a complaint you will not be adversely treated.  We will ensure that your dealings with us in the future do not suffer as a result of making a complaint, or expressing a concern.

How to pay us a compliment or make a complaint:

  • By telephone – either by ringing the main line (0800 085 7843) or the complaints line (01685 727767)
  • By e-mail – info@mvhomes.org.uk
  • In person to our Head Office at Martin Evans House, Riverside Court, Avenue de Clichy, Merthyr Tydfil CF47 8LD
  • By letter to our Head Office at Martin Evans House, Riverside Court, Avenue de Clichy, Merthyr Tydfil CF47 8LD

For more information on our complaints process read our Making a complaint page.

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