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Privacy Notice

Merthyr Valleys Homes Limited is a Registered Social Landlord and the first tenant and employee mutual in Wales. We are registered with the Information Commissioner’s Office as a Data Controller under the Data Protection Act 1998

This privacy policy explains what personal information we hold about you and how we use any personal information we collect about you when you use any of our services or when you visit our website.

What information do we collect about you?

We hold personal data such as your household’s names, dates of birth, contact details and records of any transactions such as payments or requests for information; as well as sensitive personal data such as gender; ethnicity; religion or other beliefs, sexual orientation, and medical history.

We collect information about you when you:-

  • Fill in an application form for housing and you request one of our properties;
  • Accept an offer of one of our properties;
  • Request any of our services;
  • Voluntarily complete our customer surveys;
  • Provide feedback or make a complaint;
  • Make an application for employment and become a member of staff;
  • Make an application and become a Board member; or
  • Visit our website

Website usage is collected using cookies. More information on our cookies policy can be found here.

We also process personal information using CCTV systems and we monitor and collect visual images for:-

  • Security reasons
  • The prevention and detection of crime; and
  • Staff safety and monitoring purposes.

All telephone calls made to our Contact Centre are recorded and are used to coach staff and improve the services that we provide to you.

From time to time we may also be provided with information about you from other agencies such as the housing benefit and social services department in the Local Authority, the Department of Work and Pensions the Police or the NHS.


How will we use the information about you?

We use your personal information to:

  • Enable us to provide you with housing accommodation and to communicate and provide services which meet your needs.
  • Ensure that we meet all our legal and statutory duties such as those which apply under the Equality Act 2010.
  • Help with crime prevention and the prosecution of offenders
  • To protect individuals from harm
  • Provide you with welfare services including advice and appropriate support
  • Carry out research and to provide anonymised information to help improve our services and direct funds to the most appropriate areas
  • Assess your suitability for a job vacancy or to assess your suitability to become a Board member.

Sharing your information

We may sometimes need to share the personal information we process with other organisations where it is necessary to fulfil a contract, or where we need to ensure that you are being paid the correct amount of benefit entitlement such as with the DWP or housing benefits department, or where we are legally required to do so. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA) 1998.  We will not share your information with third parties for marketing purposes.

Transferring information oversees

We do not transfer any personal information outside of the EEA.

How long do we store information?

Any information we collect is stored using guidance issued by the National Housing Federation and the Chartered Institute of Personnel Development in respect of staff. Full details of this are included in our Retention Protocol which is part of our Data Protection Policy and is available on request.

Your rights to access data

Any requests for information must be made in writing and must also include proof of your identity and a £10 fee.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

By email:

By letter: Martin Evans House, Riverside Court, Avenue de Clichy, Merthyr Tydfil, CF47 8LD

By Telephone: 0800 085 7843


01685 727772

This Privacy statement was last updated on: 10 October 2017