Online
To pay your rent
online just follow the on-screen instructions. Please note that this will take you to the Merthyr Tydfil County Borough Council website. The Council are currently taking our online payments.
Direct debit
This is the simplest and safest way to pay. It means your rent is paid directly to us, from your bank account. You can choose to pay either weekly or four weekly. Weekly payments are taken from your bank account every Friday, unless it falls on a Bank Holiday when payments will be taken the next working day. Four weekly payments are taken on dates pre-set by the Rent system and are non-amendable.
To pay rent by direct debit, simply download and fill in the
direct debit form and send it to our offices:
Merthyr Valleys Homes Ltd.
Martin Evans House
Riverside Court
Avenue de Clichy
Abermorlais
Merthyr Tydfil
CF47 8LD
Standing order
This is very similar to direct debit but you set up the details directly with your bank, rather than through us. You can choose to pay on any date and either weekly, four weekly or monthly, in advance. One drawback of paying by standing order is that if your rent is altered you will have to amend your standing order amount. Also payments made by standing order can take on average 2 weeks to reach your rent account. This is done automatically when you pay by direct debit.
To pay by standing order, fill in the
standing order form and give this to your bank.
By Telephone using a Debit/Credit Card
You can use your debit or credit card to make a payment over the phone by calling the Rent Income Section during working hours on 01685 727870.
By Telephone using the Automated Payment Line
This is a 24 hour facility. You may make rent payments by debit or credit card using the following telephone number: 01685 725115. Please be sure you have your rent reference number available as well as your debit/credit card details.
In Person
You can pay in person at the following places:
1) You are able to make cash, cheque or debit/credit card payments on your rent account at the Payment Hall of the Civic Centre, Merthyr Tydfil County Borough Council. The opening times are Monday to Thursday 8.30 a.m. to 4.30 p.m. and Friday 8.30 a.m. to 4.00 p.m.
Post Offices
2) You can pay your rent at a post office using your Swipe card. To find your nearest post office visit the Post Office website
branch locator.
Pay Point/Payzone
3) You can use the swipe card we have provided at any shops that provide the Pay Point/Payzone sign.
By Post
To pay by post, send a cheque made out to Merthyr Valleys Homes to:
Merthyr Valleys Homes
Martin Evans House
Riverside Court
Avenue De Clichy
Abermorlais
Merthyr Tydfil
CF47 8LD
Please do not forget to put details of your address and rent reference number on the reverse of the cheque.