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Terms & Conditions

Website conditions of use
By reading and continuing to use this website you agree to the following conditions of use. This site is managed by Merthyr Valleys Homes, Martin Evans House, Block 2, Riverside Court, Avenue De Clichy, Abermorlais, Merthyr Tydfil CF47 8LD.
Merthyr Valleys Homes makes every effort to ensure that information on this website is accurate and up-to-date. However, we cannot accept responsibility for any loss or inconvenience caused by reliance on information on this site.
Links to third-party websites
Merthyr Valleys Homes is not responsible for any third-party websites that may be accessed through this website.

Merthyr Valleys Homes does not endorse the content contained in these sites, nor the organisations publishing those sites, and hereby disclaims any responsibility for such content.
All rights in the design, text, graphics and other material on the website is copyright of Merthyr Valleys Homes or other third parties. Should you wish to reproduce any of the information or alter, modify or distribute it, please contact us by e-mailing
Information collected
The main types of information we hold about you are:

  • Personal details relating to you
  • Details of your query/enquiry
  • Records of any services we or our partners or our contractors provide for you.

If you contact us, we may keep copies of any letters, emails or online forms and may record telephone conversations with you.
Use of information
We may use information about you to analyse how our services are used and how we can improve them. If we use any information it will be done in a way that means you cannot be identified and all information will be stored securely.
Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. However, this may reduce the site’s functionality.

Like many websites, we routinely monitor IP addresses of the computer from which users access the site. We use such data only to monitor levels of traffic to the site, and we do not match this data with individual user records.
Accessing your records
If at any stage you would like to check information we hold about you, please either:

  • Email:; or
  • Write to: Merthyr Valleys Homes, Martin Evans House, Block 2, Riverside Court, Avenue De Clichy, Abermorlais, Merthyr Tydfil CF47 8LD.

Please mark your email or letter, “Subject Access Request”.

We will take the necessary action within a reasonable time. We reserve the right to take reasonable steps to confirm your identity before making any disclosure of information held by us.
We use a number of technologies and operational procedures to protect data submitted to us by our users. Physical security of data on our equipment is provided by a combination of firewalls, website authentication services and data encryption.
Transmission of data
Whilst we have taken all reasonable steps to ensure that information about you will be kept secure from unauthorised access, we cannot guarantee that the information will be secure during transmission by you to this website.

If you access this website from a country outside the European Economic Area (EEA) and view information about you held by us, this will involve transferring that data to the computer you are using to access the website. You should be aware that the country in which you are viewing the information may have less stringent data protection laws than countries within the EEA.
Data controller
The data controller for the purposes of the Data Protection Act 1998 is Merthyr Valleys Homes, Martin Evans House, Block 2, Riverside Court, Avenue De Clichy, Abermorlais, Merthyr Tydfil CF47 8LD.

We have notified the Information Commissioner of our processing, in accordance with the Data Protection Act 1998. We will at all times comply with the Data Protection Act.

Full details of the purpose for which we might use your information are included in our Notification to the Information Commissioner’s Office. Please click here for further information.

If you have any questions about our use of information about you, please do not hesitate to contact us.