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The Housing Team

Housing Services cover the management of your home. This includes, collecting rent, dealing with problems of antisocial behaviour, managing estates and communal areas, assisting you to move into your new home and to move out. All residents have a Housing Officer and you can contact them to discuss any problems or queries you may have about your tenancy.

Housing Officer Role and Responsibilities

The following issues can be reported/raised with the housing officers at Merthyr Valleys Homes:-

  • Advice on how to apply for accommodation and the bidding process.
  • Post tenancy visits for new tenants to include tenancy advice.
  • Welfare tenancy visits for existing tenants to include tenancy advice.
  • Referrals for support to Supporting People.
  • Referrals for financial advice.
  • Reporting complaints about nuisance neighbours, dogs fouling/roaming, overgrown gardens, parking issues, abandoned properties, fly tipping, off road vehicles, abandoned vehicles, repairing vehicles, overcrowding, lodgers, sub-letting, domestic abuse.
  • Advice on rent and housing benefit claims.
  • General tenancy advice on becoming a joint tenant, succession rights, mutual exchanges, structural alterations/improvements, name change, how to end a tenancy.
  • Reporting repairs.
  • How to make an official complaint.
  • Advice on Right to Buy.

Area Housing Officer and Areas covered

Phillip Rudman

Brecon Road

Cadraw

Cefn Coed

Georgetown

Trefechan

Twynrodyn (except Brodawel)

Ynysfach

 

Ian Akehurst

Dowlais

Gurnos – Lower

Gurnos – Shops (Chestnut Way, Goitre Lane, Holly way, Lime Grove and Poplar Way only)

Pant

Paul Cope

Gurnos – New

Gurnos – Upper

Gurnos – Shops (except Chestnut Way, Goitre Lane, Holly way, Lime Grove and Poplar Way)

Penywern

 

Janine Hopson and Dawn McInnes

Galon Uchaf

Gellideg

Heol Gerrig

Penydarren

 

Robert Davenport

Abercanaid

Aberfan

Bedlinog

Merthyr Vale

Pentrebach

Pontsticill

Quakers Yard

Treharris

Trelewis

Troed y Rhiw

Twynrodyn (Brodawel only)