Frequently Asked Questions

Q What is the survey?

MVH is conducting a tenant satisfaction survey in 2023. This survey is carried out every 1-2 years and is based on a standard survey from the Welsh Government, which is used by other landlords across the country to measure satisfaction and compare with each other.

I first found out about the Brighter Futures project when talking to my Housing Officer Ian Akehurst. I’d mentioned to Ian that I had been out of work for the last two years due to a debilitating lung condition. I was claiming disability benefits but really wanted to get back into work. I’d been stuck in the house for two years due to Covid and my mental health was in a bad place.

Earlier today, we were delighted to deliver a sweet treat for the staff and users of the Ty Enfys Dementia Unit, in Keir Hardie – to spread a little happiness.

Frequently Asked Questions

Q What is the survey?

We are conducting a tenant satisfaction survey in 2022. A third party organisation is managing this on our behalf – they are called ARP Research.