Frequently Asked Questions

Q What is the survey?

We are conducting a tenant satisfaction survey in 2022. A third party organisation is managing this on our behalf – they are called ARP Research.

This survey is carried out every 1-2 years and is based on a standard survey from the Welsh Government, which is used by other landlords across the country to measure satisfaction and compare with each other.

As a mutual, keeping in touch with our tenants, employees and local community is of great importance to us at MVH.

The Democratic Body, are here to act on behalf of our Members and in their best interests by working with the Board of Directors and the Executive Leadership Team to make key decisions and influence activities throughout our mutual.

Today Welsh Government published our Interim Regulatory Judgement – this outlines the Welsh Government regulator’s view of how well we are performing in relation to a set of standards in the areas of Governance (including tenant services) and Financial Viability.