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Data Protection

Merthyr Valleys Homes is registered as a data controller for the purposes of the Data Protection Act 2018 (Registration reference Z1616171) and we will comply with the requirements of the Act at all times.  Full details of the purposes we have stated we will use your personal information for can be found on the Information Commissioners Website – please click hereto view our notification.

Information Collected

The main types of information that we may hold about you are:

  • Personal details relating to you (such as name, address, date of birth and contact details)
  • Information relating to any questions or queries you may have raised with us;
  • Records relating to any services we, or our partners, may have provided to you.

If you contact us we may keep copies of any letter, emails or online forms.  Telephone conversations to our Contact Centre will be recorded for training or monitoring purposes.

Service Improvements

Merthyr Valleys Homes is keen to find ways to improve the services that we provide to our staff.  In order to help us do this information provided by you as part of tenant profiling or other surveys will be used to inform and improve service delivery and you may be contacted by us in relation to the information you provide.

Tenant profiling information may be collected in person via a form or over the telephone with your consent.


Subject Access Request

Under the GDPR and Data Protection Act 2018, you are entitled to access the personal information that Merthyr Valleys Homes holds about you.  If you would like to access your information please either:

Email:; or
Write to: Merthyr Valleys Homes, Ty Brychan, 22 Lansbury Road, Gellideg, Merthyr Tydfil, CF48 1HA

In order for Merthyr Valleys Homes to process your request, you will need to provide:

  • Proof of Identity
  • Confirmation of the information you would like us to supply.

Once we have received these, we will supply the information you have asked for within one month.