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Living Merthyr Tydfil – an online application and bidding process.


How does it work?

Step 1: Visit and REGISTER on the system (this is essentially setting up a USER ACCOUNT)

Once registered, the system will issue you with a LOGIN REFERENCE (typically a 5 digit number – it’s very important you do not lose this number).

Once you’re registered as a user, you can log in and out of the system at your leisure.



This form can take around 30 minutes to complete.

Only when your HRA is complete and validated by Merthyr Tydfil Council staff, you can begin applying/bidding for social housing.

The New Banding System

Living Merthyr Tydfil will only band applicants. Properties will not be banded.

There are three priority bands in the new system:

          Band 1

    • This typically merges and replaces the current Gold and Emergency Bands
    • This band is for households assessed according to the new Common Housing Allocation Policy with High Housing Need
  • Band 2
    • This typically contains circumstances which were previously considered to be in silver Plus, silver and diamond bands
    • This band is for households assessed according to the new Common Housing Allocation Policy with Medium or Moderate Housing Need
  • Band 3
    • This typically contains circumstances from bronze band and some reasons from silver band.
    • This band is for households assessed according to the new Common Housing Allocation Policy with Low Housing Need

          No priority – Applicants who are eligible to join the register but have been awarded no priority

There are  the following (sub)  bands

Reduced Preference 

  • Band 1
  • Band 2
  • Band 3

The effect of reduced preference is that applicants with this sanction imposed upon their application will sit below those without such a sanction within the same Band.

It does not demote applicants from one band to another. It merely reduces their respective priority within the Band they are awarded

Please note all households which re-register on the new Living Merthyr Tydfil system – will be reassessed based on CURRENT information, therefore the above approximate comparisons between old banding and new banding are not guaranteed, but is for illustrative purposes only.

Help and assistance completing your application form

Living Merthyr Tydfil is a totally online process – from applying to join the register, viewing the available properties and bidding on them.

The Local Authority is aware that not everyone will have access to a computer or an internet enabled device. The One Stop Shop in the Civic Centre will have public access computers so you can enter your details onto the system/website.

If you require assistance to go online to register on the new system – You can meet a Council operative at the civic centre, who can assist you. However please note this service is by prearranged appointment only. Appointments are only available on Thursday and Friday and are subject to demand. Please call 01685 725000 should you require an appointment. This service is restricted to those who cannot access the internet due to a disability or specific vulnerability.


Please also remember that we have free computer access available in our reception – which is always available during our opening times.If you need any help or assistance filling in the form, we are here to help.

Please call us on 01685 727772 or 0800 085 7843 so we can book you in an appointment. We’re asking you to do this instead of just calling in as the form takes around 30 minutes to complete and we want to make sure we can help you as best as possible.


Who to contact:

Housing Solutions Team:
01685 725000

Our Allocations Team:
0800 085 7843