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Paying invoices

Ways to pay an invoice

When paying your invoice, please quote your Customer Account Code (beginning with a ‘D’) and your Invoice number.

Pay by debit or credit card on the telephone

You can make a payment using your debit or credit card over the phone during office hours. Please call the Finance Department on 01685 727795.

Our telephone opening hours are:

Monday -Thursday: 8:30am – 17:00pm
Friday: 8:30am – 16:30pm

Pay by cheque or postal order in the post

Please send cheques or postal orders only made payable to “Merthyr Valleys Homes” to the following address: Merthyr Valleys Homes Ltd, Finance Department, Ty Brychan, 22 Lansbury Road, Gellideg, Merthyr Tydfil, CF48 1HA. Please write your Customer Account Code and Invoice number on the back of the cheque.

Pay by debit or credit card online

With effect from 16th September 2013, you will be able to pay your invoice online using a debit or credit card. Please follow the link on our website at and follow the on-screen instructions.

Pay by Payment Card at Post Office or Paypoint

Payment cards are available on request, please contact us on 01685 727795 if you would like a card sent out in the post. These Payment Cards can be used at any Post Office or Paypoint outlet.  There is no charge for this service.

Please note from 1st September 2013, you will no longer be able to pay your Merthyr Valleys Homes invoice at the Merthyr Tydfil Council cash office.

Right to Appeal

If you dispute an invoice in respect of rechargeable repairs, you have the right to appeal. If you wish to submit an appeal, please write a letter (addressed to the Head of Housing) requesting an appeal within 5 working days of receiving the invoice. In the letter please quote your invoice number and the reason why you are disputing the charge. Your appeal will then be considered and you will receive a response in writing.