As a mutual it remains important for us to set a rent that is fair and affordable for all households.

One of the objectives of our Living Rent Policy is fairness and moving rents towards the target rent for their property type has been the basis of our rent policy for several years.

We designed the policy following lengthy consultation with Board, Democratic Body and tenants. ....

Summary of our living rents policy

• We want to set a rent that is fair and affordable for all households.
• All properties of the same type should have the same rent and
• we will work over a number of years to achieve this.
• Our Policy would comply with the Rent Setting Policy of Welsh Government.
• Our Policy would be in line with the promises made at transfer (in 2009) and rent increases would not be greater than would have occurred under the Council.

PAYING RENT

Paying your rent could not be simpler with MVH. For quickness and easy access, we process rental payments online, make an online payment here.

You can decide to pay your rent on a Monday of your choosing, whether that’s in weekly, fortnightly, or monthly instalments. However, if you’re paying by debit card then you can pay your rent on any day of the week.

Important: To live in our homes, you must pay rent on time as it is part of our tenancy agreement.

PAY ONLINE

SERVICE CHARGES

Some of our tenants may have to pay for additional services, such as caretaking, heating, or cleaning. These charges will form part of your weekly rent and will be set out in your tenancy agreement if they apply to you, and certain charges are eligible to be paid by Housing Benefit.

MVH will only introduce these services and charges after having a consultation with the tenant, and the aim of these services are to improve the management of your home.

SUPPORTING PEOPLE CHARGES

Supporting People charges usually apply to Community Living Schemes and pays for services such as scheme managers and lifeline emergency services.

If these charges apply to you, they will be stated in your tenancy agreement or, in regard to lifeline services, at the point of installation.

STRUGGLING TO PAY RENT

If you are experiencing difficulties paying your rent, please call us straight away to speak to a member of our rent support team.

We will advise and support you, so please dont hesitate, the sooner you contact us the faster we can help. We do expect your rent payments to be a priority and paid on time, but if you can’t do this for any reason, please call us to talk about it, we want to try and help you. We will look at your situation in a fair and reasonable way.

If you are unable to pay your rent, and don’t work with us to resolve it there may be steps we have to take to recover monies owed to us.

You are in danger of losing your home if you do not make arrangements to pay your rent in full when it is due.

We appreciate it can be difficult to come to someone for help, but we are committed to helping our tenants find a solution through our support.

Contact us on 01685 72772 or 0800 085 7843, or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..