skip to main content
Select Page

Rent Support

When you make a Merthyr Valleys Homes property your home, you sign a tenancy agreement and we charge you a weekly rent.  This rent needs to be paid every Monday for the week ahead.  It is important that you do this as it is a condition of your tenancy, If you do not pay your rent, you are breaking your tenancy agreement. Plus this money is used to provide services including repairs to your home.

We give you the option of paying weekly, fortnightly, 4 weekly or every month.



Unable to pay you rent?

If you are experiencing difficulties paying your rent, please call us straight away to speak to a member of our rent support team.

We will advise and support you, so please dont hesitate, the sooner you contact us the faster we can help.  We do expect your rent payments to be a priority and paid on time, but if you can’t do this for  any reason, please call us to talk about it, we want to try and help you. We will look at your situation in a fair and reasonable way.

If you are unable to pay your rent, and don’t work with us to resolve it there may be steps we have to take to recover monies owed to us.

You are in danger of losing your home if you do not make arrangements to pay your rent in full when it is due.

Ways to pay your rent

 – Online

Pay Rent Online. Follow the step-by-step guide to pay your rent and other service charges.

– Direct Debit

Paying by direct debit is really easy to set up. You can arrange it with us over the phone If you need help completing the form, contact us on freephone 0800 085 7843 or call into our offices at 22 Lansbury Road Gellideg.

If you pay rent by direct debit and don’t miss a payment for a full year we will give you an annual discount of £52.

All Direct Debits are covered by the Direct Debit Guarantee from us and your bank ensure your money is safe.

– Post Offices or PayPoint

Pay at any post office or PayPoint outlet.

Take your rent payment card to a Post Office or PayPoint outlet along with your payment.  You will be given a receipt- keep this as proof of your payment.

 – Debit card – telephone

You can pay your rent over the phone between 8:30am and 5pm  Monday – Thursday and 8:30-4:30 on Friday. Simply call us on freephone 0800 085 7843 and have your debit or credit card details ready. We may record your calls for training purposes

Contact us

0800 085 7843 / 01685 727772


Related Links

PayPoint locator

Branch finder
Post Office

Lost your swipe card?

It is really important you keep your payment card safe.

If you have lost it contact us immediately on 01685 727772 or 0800 085 7843.