We advertise our available properties on Living Merthyr Tydfil Merthyr Tydfil County Borough Council's official website. Here you can access information and advice, view social housing properties available for rent, register on the common housing register - which would allow you to apply for social housing properties
LIVING MERTHYR TYDFIL
How does it work?
Step 1: Visit the Living Merthyr Tydfil website and REGISTER for a user account
- Once registered, the system will issue you with a LOGIN REFERENCE (typically a 5-digit number – it’s very important you don’t lose this number)
- Once you’re registered as a user, you can log in and out of the system at your leisure
Step 2: Complete a Housing Register Application
- This form can take around 30 minutes to complete
- Only when your HRA is complete and validated by Merthyr Tydfil Council staff can you begin applying/bidding for social housing
HELP AND ASSISTANCE COMPLETING YOUR APPLICATION FORM
Merthyr Tydfil County Borough Council is aware that not everyone will have access to a computer or the internet. The One Stop Shop in the Civic Centre will have public access computers so you can enter your details onto the system/website. Living Merthyr Tydfil is a totally online process – from applying to join the register, viewing the available properties, and bidding on them.
If you require assistance to go online to register please call 01685 725000, this service is restricted to those who cannot access the internet due to a disability or specific vulnerability.
Please also remember that Merthyr Tydfil County Borough Council has free computer access available in their reception – which is always available during opening times. If you need any help or assistance filling in the form, Merthyr Tydfil County Borough Council can assist you.
THE NEW BANDING SYSTEM
Living Merthyr Tydfil will only band applicants, properties will not be banded. There are three priority bands in the new system:
- This band is for households with High Housing Need
- This band is for households with Medium or Moderate Housing Need
- This band is for households with Low Housing Need
Applicants who are eligible to join the register but have been awarded no priority
There are the following sub-bands
- BAND 1
- BAND 2
- BAND 3
The effect of reduced preference is that applicants with this sanction imposed upon their application will sit below those without such a sanction within the same band.
It doesn’t demote applicants from one band to another. It merely reduces their respective priority within the Band they are awarded.
Please note: All households which re-register on the new Living Merthyr Tydfil system will be reassessed based on CURRENT information, therefore, the above approximate comparisons between old banding and new banding aren’t guaranteed, but is for illustrative purposes only.
Please contact us on 01685 727772 or 0800 085 7843 so we can book you in for an appointment. We’re asking you to do this instead of just calling in as the form takes around 30 minutes to complete and we want to make sure we can help you as best as possible.
All applicants for social housing must have a ‘Housing Options’ interview with Merthyr Tydfil Council’s Housing Solutions service. You’ll be offered an appointment as soon as one becomes available, which is normally within ten working days of an enquiry or receipt of an application form.
Interviews are necessary to ensure you’re provided with the full range of housing advice and housing options, they need to check you’re eligible to apply for social housing. You may also be able to access accommodation more quickly outside of social housing.
All applicants’ circumstances are different, which may mean that someone has a higher housing need than you. They may fully occupy the property and you may not, or they may be in a higher band than you, we have had to provide emergency accommodation.
We cannot provide feedback on another person’s application however, all properties are allocated in line with MTCBC Housing Allocation Policy, which does mean that if someone has a higher level of housing need, they may be re-housed before you, even if they registered afterwards.
Yes, you’ll need to submit a medical letter from your GP or health visitor. Your case will then be assessed where it’s determined that your medical circumstances are seriously affected by your housing, Merthyr Tydfil County Borough Council will amend your band based on the information provided. Your registration date will change to the date of the new banding.
You must contact MTCBC Housing Department immediately and complete the “change of circumstances” form which is available from all our housing offices.
Where your change in circumstances leads to a higher priority banding, your registration date becomes the date you advised Merthyr Tydfil County Borough Council of your change in circumstances. However, where your change of circumstances leads to a lower banding, then your original registration date will be used.
You’ll need to provide Merthyr Tydfil County Borough Council independent evidence from the South Wales Police. This evidence will be considered by the re-housing circumstances panel, who will decide whether any priority should be awarded.
Yes. Where there’s evidence of previous unacceptable behaviour you may be suspended from the register and not be able to make any bids.
Similarly, if you’re an existing tenant of either MVH or another social landlord, and you’ve broken the conditions of tenancy (e.g. non-payment of rent, condition of property), then you’ll not be placed in any specific band until the problem is resolved to the landlord’s satisfaction.
There’s a right of appeal against these decisions, which must be made in writing within 28 days of notification of the decision.
The ‘Bedroom Standard’ table provides an indication of the size and type of property that different bandings can bid for which lists property size and type followed by the Household Size.
|Household||Property type and number of bedrooms|
|Single people||Bedsit, one-bedroom flat or one bedroom house|
|Single people 50 and over||Bedsit, one-bedroom flat or bungalows, one bedroom house and sheltered housing|
|Single people or couples 60 and over who have been assessed as suitable for sheltered housing||One bedroom flats within sheltered housing schemes|
|Household expecting a baby with expected due date within the next 11 weeks||Two bedroom flats, maisonettes or houses|
|Household with no children||One or two bedroom flats, one bedroom house|
|Household with no children, everyone who is 50 years or over||One or two bedroom bungalows|
|Household with one child||Two bedroom flats, maisonettes and houses|
|Household with two children||Two or Three bedroom maisonettes and houses|
|Household with three children||Three or four bedroom Houses|
|Household with four or more children||Three, four or five bedroom houses|