Q What is the survey?

MVH is conducting a tenant satisfaction survey in December 2023. This survey is carried out every 1-2 years and is based on a standard survey from the Welsh Government. The survey is used by all Housing Associations across Wales to measure satisfaction and to be able to compare with one other.

All households will receive a paper survey in early December 2023. In addition, where tenants have consented all residents will also receive reminders via email.

The final closing date is 29 December 2023.

E-mails will come from This email address is being protected from spambots. You need JavaScript enabled to view it..

Q. Why are you doing this survey?

_{We want to know how you feel about the services we provide and will use the results to plan service improvements. We will do the survey at least every two years and ask similar questions so we can also track whether we are improving and take action if we are not. We are also required to do this survey by the Welsh Government.}

Q. How do I enter the prize draw?

Simply respond to the questionnaire by filling in and using the freepost envelope or by completing online, and your unique code will be automatically entered into the draw to win one of ten £20 shopping vouchers that can be spent at a wide variety of retailers.

Q. I don’t want to take part, take me off your list

Please send your name and address to This email address is being protected from spambots. You need JavaScript enabled to view it.

Q. Can I have a replacement questionnaire?

Yes. Please send your name and address to This email address is being protected from spambots. You need JavaScript enabled to view it.

Alternatively, the survey can be completed online at www.arpsurveys.co.uk/mvh

Q. Can I have a replacement freepost envelope?

The questionnaire can be sent back in any envelope to the following address:

Freepost RTZK-RGZT-BSKU

ARP Research

PO Box 5928

SHEFFIELD

S35 5DN

 

Q. I am having trouble accessing the online survey.

Technical support is available by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or by telephone on 0800 020 9564.

The online survey is also available at the following address: www.arpsurveys.co.uk/mvh. You will need to type in your unique code found on the paper questionnaire or register with your house number and postcode.

Q. Why have you given my contact details to a different company?

To make sure that our survey is independent, we have asked ARP Research to carry it out for us. ARP Research specialise in running surveys like this for housing providers across the country. This is the same as when we employ contractors to carry out repair work on our behalf.

ARP Research are not allowed to use your contact details for any reason other than running this survey and conform to the General Data Protection Regulation (GDPR) and the Market Research Society Code of Conduct.

Q. How is the survey confidential if you know who I am?

ARP Research uses your unique code to remove your address from any further communication if you have already completed the survey, and to run the prize draw. Any link between your identity and the answers that you give is removed as soon as possible by ARP Research, and MVH will not be able to identify a respondent.

Q. I want to know specific details about how the survey has been designed or is being run or want to speak to ARP Research directly.

Please telephone ARP Research on Freephone 0800 020 9564, or email This email address is being protected from spambots. You need JavaScript enabled to view it.