WHAT'S HAPPENING - MUTUAL

We asked Michelle Reid, our Chief Executive to share her thoughts on the day. Here's what she had to say.

With the aim of getting neighbours to together, building relationships and to feel all the benefits of 'getting outside', our fantastic residents at Haven Close Community Living Scheme (Mandy Davies, Patricia Moran, Linda Thomas, Jean Thomas, Jean Rees and Sylvia Godfrey) have set up their very own group 'One Step to Haven.'

Q What is the survey?

MVH is conducting a tenant satisfaction survey in December 2023. This survey is carried out every 1-2 years and is based on a standard survey from the Welsh Government. The survey is used by all Housing Associations across Wales to measure satisfaction and to be able to compare with one other.

Along with their Gas Service partner, Liberty, Merthyr Valleys Homes will be knocking on the doors of tenants who are due an Annual Gas Safety Check and sharing simple steps on how to keep safe.

Merthyr Valleys Homes has been working with other Registered Social Landlords and tenants across Wales to create, eCymru, a housing portal connecting the Welsh community. eCymru is a platform that offers events, engagement, and e-learning opportunities that can help tenants live happier and healthier lives.

Frequently Asked Questions

Q What is the survey?

MVH is conducting a tenant satisfaction survey in 2023. This survey is carried out every 1-2 years and is based on a standard survey from the Welsh Government, which is used by other landlords across the country to measure satisfaction and compare with each other.

I first found out about the Brighter Futures project when talking to my Housing Officer Ian Akehurst. I’d mentioned to Ian that I had been out of work for the last two years due to a debilitating lung condition. I was claiming disability benefits but really wanted to get back into work. I’d been stuck in the house for two years due to Covid and my mental health was in a bad place.

Earlier today, we were delighted to deliver a sweet treat for the staff and users of the Ty Enfys Dementia Unit, in Keir Hardie – to spread a little happiness.

Frequently Asked Questions

Q What is the survey?

We are conducting a tenant satisfaction survey in 2022. A third party organisation is managing this on our behalf – they are called ARP Research.

As a mutual, keeping in touch with our tenants, employees and local community is of great importance to us at MVH.

Today Welsh Government published our Interim Regulatory Judgement – this outlines the Welsh Government regulator’s view of how well we are performing in relation to a set of standards in the areas of Governance (including tenant services) and Financial Viability.

The Democratic Body, are here to act on behalf of our Members and in their best interests by working with the Board of Directors and the Executive Leadership Team to make key decisions and influence activities throughout our mutual.

We’re delighted (and excited!) to tell you all that our Democratic Body have appointed Chris Bolton as our new Chair of the Board.

Get to know our new Chair